Campus Loan Servicer: ECSI Faq’s

The University of California has involved the solutions of Heartland ECSI, Inc. (ECSI) to replace Conduent formerly ACS Education Services (ACS) because the servicer for several regarding the University’s campus-based student education loans August that is effective 2017. This can be a system-wide modification impacting all University of Ca campuses.

Starting in August 2017, ECSI will assume duty for servicing the University’s campus-based student education loans including, although not limited by, delivering education loan billing statements, processing student loan re re payments, forbearance, deferment, and cancellation demand types, and providing high quality customer service to the student loan borrowers.

The University understands that as a consequence of the change to ECSI, you will see changes that are various our borrowers and a time period of interruption in solutions. But, we have been making every work to really make the change a smooth one, with because service that is little as you are able to, following a leading principle to do our best to deal with debtor requires. In that nature, we have been providing the after information about the transition and also the modifications being being implemented.

Transition Dates

The date that is effective of University’s brand money tree las vegas blvd new service contract with ECSI is August 1, 2017. The final date of this University’s education loan services contract with Conduent/ACS is July 31, 2017. The method for transitioning all education loan account information from Conduent/ACS to ECSI will commence on 1, 2017 and is expected to be completed by Mid-August, 2017 august. Please observe that during the servicer that is new, Conduent/ACS staff, ECSI staff and UC north park staff won’t have access to see any loan information or procedure deals, nor are you able to get into loan account information online. Upon completion regarding the transition, ECSI will straight away begin processing all payments that are outstanding deals, and quickly once you will get directions from ECSI for accessing your account.

Usage of your University of Ca education loan username and passwords through the Conduent/ACS on line system or through the Conduent/ACS borrower call center will end after July 31, 2017. Processing of online electronic repayments and other deals by Conduent/ACS debtor solutions staff may also stop after July 31, 2017.

The mark date for ECSI staff in order to offer borrower that is complete and username and passwords around Mid-August, 2017. Please keep in mind that until then, neither ECSI nor UC north park staff could have access to look at your education loan username and passwords or be in a position to process any deals, such as for example re payments and demands for deferment, forbearance or termination. When the change to ECSI is complete, you have access to your account through ECSl’s web site, for which you should be able to see your bank account information, make one-time or recurring ACH re payments, access cancellation and deferment forms, or access an ECSI consumer service representative via real time chat. You will additionally be able to contact ECSI customer care straight by phone.